How we protect your privacy, how you use our site, a bit about cookies and all that other important legal stuff.

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

• “ACCOUNT”: Means an account required to access and/or use certain areas and features of our Site.

   

• “COOKIE”: Means a small text file placed on your computer or device by our Site when you visit certain parts of our Site and/or when you use certain features of our Site. Details of the Cookies used by our Site are set out in Section 12.

   

• “OUR SITE”: Means this website, https://crmsolutionsagency.co.za.

• “APPLICABLE LAW”: Refers to the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa, the EU General Data Protection Regulation (GDPR), and other relevant data protection legislation.

• “WE / US / OUR”: Means CRM Solutions Agency, located at 6 Sydney St, District Six, Cape Town, 7925, South Africa.

2. Information About Us

2.1 Our Site, https://crmsolutionsagency.co.za, is owned and operated by CRM Solutions Agency, operating out of 6 Sydney St, District Six, Cape Town, 7925, South Africa.

2.2 Our Data Protection / Information Officer can be contacted by email at info@crmsolutions.co.za.

3. Scope – What Does This Policy Cover?

This Privacy Policy applies only to your use of our Site. It does not extend to any websites that are linked to from our Site (whether we provide those links or whether they are shared by other users). We have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4. What Data Do We Collect?

Some data will be collected automatically by our Site (for further details, please see Section 12 on our use of Cookies), while other data will only be collected if you voluntarily submit it and consent to us using it for the purposes set out in Section 5 (for example, when completing a contact form, requesting a proposal, or signing up for services). Depending upon your use of our Site, we may collect some or all of the following data:

4.1 Full Name;

4.2 Business/Company Name and Job Title;

4.3 Contact information such as email addresses and telephone numbers;

4.4 Demographic information such as address, postal code, preferences, and interests;

4.5 IP address (automatically collected);

4.6 Web browser type and version (automatically collected);

4.7 Operating system (automatically collected);

4.8 A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to (automatically collected);

4.9 Additional technical or business information as required to deliver our CRM, software, or digital agency services.

5. How Do We Use Your Data?

5.1 All personal data is processed and stored securely in accordance with POPIA and GDPR standards.

5.2 We use your data to provide the best possible services to you. This includes:

• 5.2.1 Personalising and tailoring your experience on our Site;

• 5.2.2 Supplying our products, software solutions, and services to you;

• 5.2.3 Tailoring our CRM and strategy solutions to your business needs;

• 5.2.4 Responding to enquiries and communications from you;

• 5.2.5 Supplying you with email communications (e.g., newsletters, service updates, alerts) that you have subscribed to (you may opt out at any time via unsubscribe links);

• 5.2.6 Market research and service optimization;

• 5.2.7 Analysing your use of our Site to enable us to continually improve our Site and user experience.

5.3 In some cases, the collection of data may be a statutory or contractual requirement, and we will be limited in the services we can provide you without your consent to use such data.

5.4 With your permission and/or where permitted by law, we may also use your data for marketing purposes, which may include contacting you by email, phone, or messaging platforms with news and updates on our services. We will not send unsolicited spam and will take all reasonable steps to ensure we protect your rights.

5.5 We will only process your personal data under a lawful basis, such as:

• (a) You have given clear consent for specific processing purposes;

• (b) Processing is necessary for the performance of a contract or preliminary proposal steps;

• (c) Processing is necessary to comply with a legal obligation;

• (d) Processing is necessary for legitimate commercial interests pursued by us or a third party, except where overridden by fundamental privacy rights.

6. How and Where Do We Store Your Data?

6.1 We only keep your data for as long as necessary to fulfill the purposes set out in Section 5 or as required by law. We perform periodic reviews to ensure data is retained in alignment with our internal Data Retention Policy.

6.2 Data security is of paramount importance to us. To protect your data, we implement appropriate physical, electronic, and administrative safeguards:

• 6.2.1 Emails and contact form enquiries sent through our infrastructure are transmitted via secure, authenticated servers and are accessible only to authorised personnel.

• 6.2.2 System backups are maintained on high-availability, secure infrastructure using industry-standard security practices.

  6.3 Transmission of data over the internet is inherently subject to security risks outside our control. You are advised to take suitable precautions when transmitting sensitive information over the internet.

7. Do We Share Your Data?

7.1 We may partner with or contract third-party service providers (such as hosting partners, analytics providers, and CRM tool integrations) to support our service delivery. Where third parties require access to your data, we take reasonable measures to ensure your data is handled safely, securely, and in accordance with applicable privacy laws.

7.2 We may compile aggregated statistics about traffic, usage patterns, and user numbers. All such data is anonymised and contains no personally identifying details.

7.3 In certain circumstances, we may be required by law to share certain data held by us, such as in response to legal proceedings, court orders, or statutory regulatory requests.

8. What Happens If Our Business Changes Hands?

8.1 We may, from time to time, expand or reduce our business, which may involve the sale or transfer of control of all or part of CRM Solutions Agency. Relevant user data will be transferred alongside the transferred business division, and the new owner will be permitted to use the data under the terms of this Privacy Policy.

8.2 Where required by applicable regulation, you will be notified of any structural ownership changes affecting your active contracts or personal data.

9. How Can You Control Your Data?

9.1 When submitting information via our Site, you will be provided options to opt out of receiving marketing communications. You can unsubscribe at any time using the link provided in our emails.

9.2 You may also restrict communications through national direct marketing registries or preference services available in your jurisdiction.

10. Your Right to Withhold Information and Withdraw Consent

10.1 You may access most public areas of our Site without providing any personal data.

10.2 You may restrict your internet browser’s use of Cookies (see Section 12).

10.3 You may withdraw your consent for us to process your personal data at any time by contacting us using the details in Section 15. However, withdrawing consent may limit our ability to provide certain services to you.

11. Accessing and Updating Your Data

You have the legal right to request access to, correction of, or deletion of any personal data held by us. Please submit your request to info@crmsolutions.co.za or use the contact details provided in Section 15.

12. Cookies and Analytics

12.1 https://crmsolutionsagency.co.za uses cookies—small text files placed on your device to enhance navigation, secure sessions, store preferences, and provide analytics on website performance.

12.2 We use cookies to retain user preferences, support functional site features, and collect anonymous tracking data via tools such as Google Analytics. Google’s privacy policy is available at https://policies.google.com/privacy.

12.3 Cookies may be “session” cookies (which expire when you close your browser) or “persistent” cookies (which remain on your device until a set expiry date or until deleted manually).

12.4 Before non-essential Cookies are placed on your device, you will be notified via a message banner requesting your consent. You can disable or block cookies in your web browser settings; however, certain site features may not function as intended.